► Frequently Asked Questions (FAQs)

What is the i-MED Portal?

The i-MED Portal is a software and communication system that allows users to securely transfer medical cases data (text and graphics) to nominated recipients via the Internet. The system and network also supports full 2nd opinion logic. The system and case package flow is a managed by sophisticated server processes to ensure that deliveries are made on tine and that incidents of failure are reported to the initiating REQUESTER as required.

Below is a diagram that shows the case package flow, graphically

The Heridian MEVAL (tm) Process

Fig 1 - i-MED MEVAL(TM) Process

How does the i-MED Portal work?

Users of the system construct CASE PACKAGES of medical data that contain textual, graphic and video derived detail using software that can be downloaded free of charge from the i-MED Portal. These case packages can then be transferred to nominated users (or groups of users) for diagnostic review and 2nd opinion comment. The results are then transmitted back, via the i-MED Portal network to the REQUESTING user. The i-MED Portal network is constantly monitored to ensure that case flow is timely and in line with user defined timing requirements. All failure incidents are logged and communicated to the relevant parties to ensure that nothing is missed. The software you download also retains a full history of your case detail; as long as you wish to keep it (disk space needs to be considered).

What is unique about the i-MED Portal?

i-MED.NET has several unique benefits:

  • Security & Privacy
    All i-MED Portal communication is completely secure using strong encryption, embedded password protection and proprietary compression technologies. Additionally, Data is only accessible by the recipients that you define. No other use can access your data.

  • Affordability
    Since all of your data is stored locally (on your own PC) and the communication through the i-MED Portal servers is transitory, costly centralized servers and hardware installation and maintenance are not required and the user does not need to pay a third party to store data. Additionally, the simple installation and operation of i-MED Client 2009 software makes IT support unnecessary, reducing the cost of ownership even further.

How secure is the i-MED Portal?

All data passed through i-MED Portal is completely secure using strong encryption, embedded password protection and proprietary compression the i-MED Portal prohibits unauthorized users from connecting to your computers and requires username and password authentication at all times.

Can anyone else access my case packages in the i-MED Portal?

All data passed through the i-MED Portal is completely secure using strong encryption, embedded password protection and proprietary compression. the i-MED Portal prohibits unauthorized users from connecting to your computers and requires username and password authentication at all times. Please make sure you keep your username and password in a safe place and do not accept a username and password sent to you by any individual.

I've forgotten my password, what should I do?

If you have lost or forgotten your password, go to the REGISTRATION PAGE and request a new password be issued (Click here to visit the REGISTRATION page now).

How can I find out how many CASE SUBMISSION CREDITS I have left this month?

In the i-MED Client 2009 program navigate to the SUBSCRIPTIONS management page (you can gain access to this function in the Internet Menu). This displays your current credit status based on the last time you connected to the i-MED Portal service.

How do I discontinue my subscription to the i-MED Portal?

At any time, after registration you can choose to close your account with us.  To terminate your registration complete the form on the SUBSCRIPTIONS PAGE (click here for access now).  This will stop any further cases being sent to you by other i-MED Portal subscribers and will also prevent you from sending any further cases.  No subscription refunds will be made.